FAQ

How long will it take for my order to ship? 

Our standard processing time is between 5-7 days, excluding weekends and holidays. In the event that we experience high volume orders please allow  up to 14 days for processing your handcrafted order. Once your order is processed you will receive a tracking number letting you know when your goodies are on the way! 

Are you products vegan? 

While most of our products are vegan, some do contain animal byproducts such as beeswax. Please be sure to read our product ingredients provided under each product listing. 

Can I exchange or return a product?

Due to the nature of our hand made products and sanitary purposes, we do not accept exchanges or returns. Please be sure to review our ingredient lists provided to insure you have no allergies to our product ingredients. All sales are final. However, we want to do our best in assisting you with any problems. If your product should arrived damaged please notify us within 24 hours. Please contact info@mysafragrancehaus.com with pictures, your first and last name, and your order number so we can help you right away.  

 

What if my package is lost or stolen?

Unfortunately once your package leaves our showroom we have little control on its delivery.  We are not responsible for any lost or stolen packages. Please notify your local post offices to help locate your lost or stolen packages! Of course if there are any concerns with how your packages arrive email us at info@mysafragrancehaus.com.